How you can have your say

Please fill out the survey below to give your views. The survey will be open from 29 November 2021 until 7 February 2022.

Click here to take the survey

Click here for an easy read version of the survey

If you are unable to complete the survey online, please contact the Patient Advice and Liaison Team via:

Freephone: 0800 218 2333
Email: MLCSU.customercarelancashire@nhs.net

You can also contact the team to request the survey or this document in a different language or format such as large print or easy read.

If you are a member at Christiana Hartley Medical Practice or Roe Lane Surgery please click here for details of their survey: www.christianahartleymedicalpractice.nhs.uk/survey

What happens next

How we will use your feedback

All the feedback we receive will be shared with our GP practices in Sefton. They will look at their individual results to inform how they will operate in the future based on your experiences and what is possible to change in their practice.

Your practice will discuss the survey results and how it is responding to them with its patient participation group.

We thank you in advance for taking the time to take part in our survey.

As the pandemic continues, we would also like to take this opportunity to thank you for your ongoing patience and support, and for continuing to wear face coverings and following social distancing when visiting the surgery and all other NHS services to keep the most vulnerable safe.

Your continued patience and kindness to our practice teams is also greatly appreciated. Staff are working hard to support patients at a time when they are busier than they have ever been before. So, if services take a little longer to access than normal, rest assured that the whole practice team is there to help and working as hard as possible to get to you.